Terms and Conditions
Pet Sitting
Acceptance of our services is deemed to denote acceptance of our Terms and Conditions and an agreement to pay our fees on completion of the house & pet sitting period.
We reserve the right to either impose supplementary charges and/or terminate this agreement if the assignment changes from the description given by the client and needs more time or responsibility or if there is a change in the nature of the assignment which could have not reasonably foreseen by either party. The Kind Pet Sitter reserves the right to cancel any booking whereby the agreed arrangement has been changed by the client without prior discussion or consultation over a prolonged period.
1. Payment & Cancellations
The Client is responsible for paying the pet sitters remuneration on completion of the contract immediately on receipt of the pet sitter’s invoice.
Upon the booking of a longer term stay (2 weeks plus) the owner is required to pay a 20% deposit of the final booking price. If the stay was to be cancelled within 2 weeks prior to the start date of the booking period the deposit is non refundable.
In the event of cancellations which are notified to us earlier than 14 days prior to the start of the booking period, there will be no monetary consequence. However, cancellation under 14 days prior to the booking period will result in full charges for the booked period minus the fuel fee.
2. Privacy
All CCTV cameras must be fully disclosed to your house & pet sitter.
3. Visitors
The client will inform the house and pet sitter if anyone else is expected to be coming to the property during the clients absence, i.e. friend, relative, workmen and whether or not they have their own key.
4. Detail
Include details of any medications or special treatment that each animal requires.
Please ensure, where required, that all animals are up to date with their vaccinations, worm treatment and flea/tick prevention. Give details of how you would like each animal to be managed on a daily basis. The client should include details of any medications or special treatment that each animal requires. If any of this information is not agreed prior to the house sit, the client will remain responsible.
5. Costs
The Homeowner will agree to pay or reimburse the Sitter for:
All animal costs paid by the Sitter in their care, all costs of emergency repairs or pre-arranged routine maintenance of the premises. Any reasonable costs that the Sitter has incurred for making repairs to the premises as long as: the Sitter gives the Homeowner, or their nominated contact, opportunity to access and to make repairs or the Sitter makes a reasonable attempt to have engaged a tradesperson to make the repairs.
The Sitter must provide receipts for any costs incurred and the client is responsible to make arrangements for the payment for any services provided by a qualified veterinarian in the treatment and care of the Homeowner’s animals.
6. General
It is the clients responsibility for the following:
To inform the Vet of the dates the House-sitter will be responsible for the pets.
To give full details of all pets requiring care during the assignment, especially if any animal is unable to be left alone for any period of time.
To provide premises clean and fit to live in.
To provide the Sitter with a set of keys for the premises. A spare set of keys may be left with a neighbour/local contact if required.
To the use of the house telephone being used in an emergency by the Sitter for care of the animal/s or the Sitter his/her self.
That the Sitter may be granted Internet access through the house broadband facilities.
7. Liability
We will not be liable for any damage or injury caused by your dog excepting that of proven Third Party.
We cannot be held liable for any theft or damage to your property or injury/illness to your pets unless we can be shown to be negligent.
We reserve the right to deny or terminate service because of safety or financial concerns.
Extreme weather conditions may mean a curtailment or cancellation of our services at short notice, (we will keep you updated & arrive as soon as possible).
We reserve the right to stop walking a dog if he shows aggression to people or other dogs.
HOMEOWNER’S CHECKLIST -SOME SUGGESTIONS FOR BEFORE YOU LEAVE.
Neighbours
Please let your neighbours, friend and family know that you have a Sitter moving into your home to avoid unnecessary misunderstandings.
Security systems
If you have an alarm system you may need to make arrangements with the security company for a code and password specifically for your Sitter to use. Keys for windows locks should be left with your Sitter.
Contact information
Please leave contact information so your Sitter can stay in touch while you’re away.
Emergency contact
You may want to ask someone such as a friend, neighbour or relative etc to act as a nominated contact person for your Sitter to liaise with your absence
Spare keys
Leave a set of spare keys with your nominated contact person or your Sitter.
Rubbish collection & recycling services
Make a note of which days your rubbish and recycling is collected.
Animal documentation
All of your animal’s records should be put together in a folder for your Sitter’s easy access. These records could include:
Immunisations.
Microchip.
Any lost pet register phone numbers.
Medical history and current medications.
Animal supplies
Please stock up on enough supplies for your animals while you are away. These supplies could include the following:
Food (including any special treats, chewing bones, drinks etc)
Medications
Toys
Exercise equipment
Identification tags, tattoo or microchip
Bedding
Cleaning and grooming equipment (medicated shampoo, towels, hoses, brushes)
Waste collection equipment (bags, gloves, litter, disinfectant)
All customers will need to agree to the terms and conditions to enable their dogs to be walked by The Kind Pet Sitter
No bookings will be confirmed until a meet and greet session has been carried out with dog and owner and both parties are happy to continue.
A full assessment will be completed, it is the owners responsibility to disclose any health or behavioral issues. Also to keep The Kind Pet Sitter informed of any changes.
All dogs will be walked on leash unless off leash walking had been discussed with owner and a disclaimer signed.
If walking in a group the owner must agree they are happy for their dog to walk with other dogs.
All group walk dogs must have full and up to date vaccination records.
Unneutered female dogs will not be walked in groups whilst in season.
The owner accepts responsibility for any vet bills incurred whilst walking if injuries occur, although The Kind Pet Sitter has appropriate insurance we would always recommend your dog is insured.
All cancellations must be made with 24 hours notice, otherwise full costs will apply.
The Kind Pet Sitter will provide regular updates to owners.
Dog Walking T’s & C’s
Free ‘meet and greet’ consultations, prior to any booking, a consultation meeting has to be carried out - it is vital that the pet, owner and the pet sitter all meet prior to the booking to ensure the service is right for everyone and we place you under no obligation.
The owner is to make full disclosure of any characteristic problems which might make your dog not suitable for walking, including behavioral or health problems, antisocial behavior and aggression. Failure to do so may result in additional charges or cancellation of any future contract.
The Kind Pet Sitter reserves the right to cancel the contract at any time & with immediate effect if the dog does not respond well to the walker and/or other dogs.
Owners must make me aware of any females in heat. We can make arrangements at the time for this dog.
Dogs will be walked in any kind of weather, however we reserve the right to apply personal judgment and cancel or cut the walk short if necessary because of extreme weather conditions (ie, heat, thunder storms, wind or extreme rain) for the safety of both the dogs and the walker.
The booked time is estimated only and whilst we make every effort to arrive at the time given. In adverse weather conditions please understand that we are still open, but could be slightly delayed. Please note that time starts from when the dog walker arrives at your property.
All pets should not be fed within 1-2h prior to exercise
We are fully insured to walk up to six dogs at a time. We may choose to walk less depending on what works best for each group.
Pets should be insured, must be micro chipped and have a collar with tag displaying your initials, phone number and address.
All dogs being exercised must have up-to-date vaccinations, flea and tick treatments and wormer treatments.
We believe in maintaining the highest level of electronic security. Information will never be sold, or shared with an outside party. The information you provide to us is kept strictly confidential. Keys you provide to us will be treated with the utmost security.
We make every effort to contact the owner in the event of an emergency. We recommend owners provide us with a contact number of a trusted third party should we be unable to make contact. However, we reserve the right to make decisions regarding your pet’s health provided it is at all times acting in the best interests of the pet and on the advice of a veterinary surgeon. The owner is responsible for payment of any veterinary fees incurred.
We will always care for your animal as we would expect our own to be cared for. Whilst we will make every effort to ensure your pet is well looked after in your absence, we cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care.
Cancellations - for cancellations of walks 24h notice is required before scheduled walk. Any cancellations within with less than 24hrs notice require full payment.